Frequently Asked Questions

ORDER AND ITEM QUESTION:

I accidentally ordered the wrong item/size. Can I edit my order?

Yes, you can, please contact us here with your change request. But please be, sure to check your order entirely before submitting.  You may also cancel your order if it has not been shipped yet.

Will sold, out orders be restocked?

Items that are FINAL SALE will not be restocked. However, some of our regular/none sale items will. If you have questions about a particular item, please feel free to contact us.

Do you offer custom orders?

Yes for Art Prints, Digital Downloads and T-shirts can all be customized. Loving the quote, but maybe not the color? Or maybe you are loving the color, but not so much the quote? Please let me know!  I would love to do a customization just for you, your home or office. Just send me a message so that we can work together to get just what you are looking for.  No extra charge for customization.

Request a custom order and have something made just for you.

SHIPPING QUESTIONS:

How much is shipping to the US?

Free shipping!

Do you ship internationally?

Not at this time

What is your order processing timeline?

ALL DIGITAL FILES that you can download and print yourself, will not be mailed in actual physical print,

All other orders are shipped within 2-3 business days. We are not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the USPS, UPS or FEDEX. Please note that USPS Priority shipping option does not equate to “express” shipping. It means that once your package is received by USPS, it will have a faster shipping time of 2-3 days domestically (not guaranteed). Our normal order processing time of 2-3 days still apply even if you selected this option. Please plan accordingly if you need the product to arrive by a certain date. To upgrade your shipping to a guaranteed delivery date USPS Express service for an additional fee, please contact us here as soon as possible.

If the package is returned to sender (CKIP’s Kloset because it is marked “undeliverable as addressed” or “wrong address” by USPS, we will attempt one re-delivery to you at a different address.  Packages that are “returned to sender” tend to have considerably longer shipping time (anywhere from 2 to 4 weeks). If you need to have the products redelivered as soon as possible, we advise you to contact us, place another order right away, and wait for the original package to be received and refunded.

How do I track my package?

When your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Or you can click HERE to track your package.

RETURNS:

What is your return policy?

Unfortunately, ALL DIGITAL SALES ARE FINAL. Please carefully review the print before ordering. Please message us if you have any issues with your digital files, we would be happy to resolve.

For Apparel ONLY you may choose to have the order refunded for the item amount (excluding any shipping charges), but please note that we cannot process your refund until we receive the package back at our office.  We also offer exchanges for apparel if the size is incorrect. Store credit is available for all other items with the exception of FINAL SALE AND DIGITAL PRINT items and art prints.

CKIP’s Kloset cannot process or issue a refund for returned items if it has been longer than thirty (30) days after the date of purchase. To return an item, simply include the merchandise you are returning along with a brief description of why you would like to return the item on the invoice.  CKIP’s Kloset does not cover the cost of return shipments.  

ACCOUNT

Is, my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

How do I check on the status of my order?

  1. You may view the status of your order by logging into your CKIP’s Kloset account and clicking on Past Orders.
  2. Confirmations are sent via email within 30 minutes when
    1. your order has been received or
    2. your shipment has been processed, based on the valid email address provided to us.
  3. If you did not receive any confirmation emails, please check your email spam filter.
    1. Select CKIPKloset.com as a trusted website domain in your spam filter.
    2. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
  4. Please allow 24 to 48 hours for your order status to change.

Why was my order cancelled?

  1. CKIP’s Kloset was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
  2. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  3. If you still need assistance please contact us you may email through the Contact Us link.

Do I need to create an account before placing an order?

You do not need an account before placing an order. You can create an account as soon as you have finished shopping, or check out as a Guest. Having an account with us, the process is fast, free, and will save you time for future purchases.

Why having an account with CKIP’s Kloset is recommended:

  1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  2. You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that when placing items to, your shopping bag for purchase at a later time does not guarantee item availability.

Click here to create an account. Please click here to reset your password.

How do I change my account information?

Log on to your CKIP’s Kloset account with your email address and password, where it will direct you to your account overview to update/edit your account information.

GIFTS:

Do you offer gift wrapping?

Yes, we do! We can include a personalized note and omit the pricing information on the invoice for any gift orders shipped directly to the recipient. Simply use the ” Order Notes” section during checkout or contact us here.

I received a gift, but I want to exchange it for something else. Is that okay?

Please contact us with the order number, name, of the item, and a message that you would like to make an exchange. We will send you instructions on how to send back the item and receive store credit.

ALL OTHER QUESTIONS:

Can I order by phone?

Yes, please check out the Contact Us page if you would like to give us a call.

What kinds of payment methods do you accept?

CKIP’s checkout process uses PayPal and Simplify Commerce By Mastercard. PayPal is one of the most trusted online payment systems on the web today. Since we use PayPal, we have the same securities and payment fraud protection as www.PayPal.com . Upon entering your personal credit card information, you will be transferred to PayPal’s secure server. PayPal accepts Visa, MasterCard, Discover, American Express and Diners Club. Use Simplify Commerce to charge your MasterCard, Visa, American Express, Discover, JCB and Diners Club, debit cards, or prepaid debit cards.

Where is your physical store located?

Right now, we are currently online only.

Still, have questions? Contact us here and we will get back to you asap!

Thanks for stopping by!